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Return/Refund Policy
All of our candles are individually handmade, as with all handmade candles no two items are alike. You may notice small flaws that are common trait's of handmade candles, these small flaw's gives each candle it's own unique charm.
If you are not satisfied with your purchase simply return the products along with the reason of return and wicks end will offer merchandise exchange (S&H additional) within 7-10 days of purchase.  will not accept exchange on any product that has been used or maliciously damaged. We will however replace any item that became damaged during the shipping process.
[Returned candles MUST BE in their original packaging]
Returned orders are subject to a $15.00 AUD restocking fee
Special Request Candles
Special request orders will be refunded at 50% if cancelled before shipment
or if returned for any reason. If shipment has been made, the customer is
liable for all shipping expenses for such special request candles.
If you need to return a product please email customerservice@wicksend.com.au for further instructions.
Please refer to our Candle Care
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All our products come gift wrapped and make wonderful presents. We are constantly looking for new and innovative ideas to sell and promote, so you will find our site an ever-changing smorgasbord to enjoy.
Our vision is to supply you the customer with excellent service that is second to none! wicks end welcomes affiliates and supports our local schools and organisations with Fundraising initiatives.
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